In The Box:
What
is the Limited Warranty on JBL Professional products?
An electronic version of our warranty statement is available here
(Adobe Acrobat,
90kB). The warranty on JBL Professional loudspeaker products
(except for enclosures) remains in effect for five years from the date of
the first consumer purchase. JBL Amplifiers are warranted for three years
from the date of original purchase. Enclosures and all other JBL products
are warranted for two years from date of original purchase.
Who
pays for what?
JBL will pay all labor and material expenses for all repairs covered
by the warranty. The customer is responsible for transporting
the product for repair or arranging for its transportation and
for payment of any initial shipping charges. JBL will pay the
return shipping charges if repairs are covered by the warranty.
How
do I obtain warranty service?
If your JBL product ever needs service you may choose from one
of the following service options:
- We recommend you
take your product to one of the over 300 service agencies throughout
the United States with factory trained technicians on staff. Check out
our Service
Center Listing to find a JBL authorized service center
near you.
- You may also return
your product to JBL Professional for repair. All products returned to
the factory for service must be returned to JBL Professional Customer
Service at the shipper's expense. We highly recommend that the inoperative
component(s) be removed from the enclosure and be returned to both reduce
the shipping expenses and to avoid unnecessary enclosure shipping damages.On
the JBL powered systems such as EON, LSR, MPro, and PRX Series. JBL
recommends that you return the complete unit. Return the product to:
Whether you
take the product to a local service center or return it to the
factory, be sure to include the following information with your
product:
- Product
model and serial number
- Contact
name
- Telephone
and fax number
- A copy
of the bill of sale or proof or purchase
- Detailed
information as to the product failure
- Return
shipping address
In finding an authorized
service agency for your JBL Professional product we have five (5) categories
to choose from:
- Transducers -
all other models including discrete sales models.
- Electronics - all
JBL/UREI electronics such as Power Amplifiers, Digital Controllers,
Limiters and Mixers
- EON, LSR, - all
EON, LSR, product families/lines as
well as the 6208 model. - JRX, MPro, PRX
& SoundFactor - all of the JRX, MPro, PRX and SoundFactor product
families/lines.
- DrivePack - VerTec,
Venue Performance and VRX Series product families/lines.
- Selenium - Selenium
Brand Product lines.
Do
I need a return authorization to return my JBL product to the factory
for repairs?
Yes. A service authorization is required and will be
issued for you
to
include on the packing slip and the on the outside of the box.
What happens once JBL receives
the product for repair?
The failure mode and cause of failure is determined by our Senior
Technician. When a copy of the proof of purchase is enclosed in
the package, all failures covered under the warranty are repaired
and the product is returned without any charge to the customer.
JBL Professional pays for return shipping charges on failures
covered under the warranty.
All failures
not covered under the warranty will be charged for the repairs
and shipping. JBL Professional Customer Service will fax or mail
a JBL Professional Estimate of Repairs and will not proceed with
the repairs until customer's reply is secured. Payment terms for
repairs are payment in advance via cashiers check, money order,
Visa, MasterCard or American Express.
How
is the warranty coverage verified?
Your JBL Warranty protects the original owner and all subsequent
owners (see below) so long as:
- Your JBL
product was purchased in the Continental United States, Hawaii
or Alaska. This Warranty does not apply to JBL products purchased
elsewhere except for purchases by military outlets. Other purchasers
should contact the local JBL distributor for warranty information.
- The original
dated bill of sale or proof of purchase is presented whenever
warranty service is required. In lieu of the original bill of
sale, JBL will accept a duplicate bill of sale issued by the
selling dealer or a clear photocopy of the original bill of
sale.
Is
the JBL warranty transferable?
Yes. The JBL Warranty is transferable so long as the original
dated bill of sale is presented whenever warranty service is required.
Where the product to be repaired is no longer the property of
the original owner and the original or a copy of the bill of sale
cannot be provided, JBL will accept a notarized statement by the
original purchaser stating the name of the selling dealer, date
of original purchase, invoice or sales ticket number, model and
serial number of the product including the date of transfer from
the original purchaser to the subsequent owner of the product.
The subsequent owner(s) of the product will pick up the balance
of the warranty period based on the original dated bill of sale.
What is the warranty on repairs
and replacement parts?
Products serviced by an authorized JBL Professional Service Agency
are warranted against defects in workmanship and materials for
a period of 90 days, or the remainder of the original warranty
period, whichever is greater. The Service Agency must use JBL
factory parts for this warranty to be in effect.
Why
can't end users purchase cone kits?
Because replacing a driver's cone, suspension and voice coil requires
special test equipment, tools and training.
Can I use a different crossover
in my speaker cabinet?
No. Because each passive crossover is designed to accommodate
specific loudspeaker components, changing to a different passive
crossover will change the sound and response of the loudspeaker
system.
Will a different driver work
in my cabinet?
As certain speakers become obsolete, it is necessary to replace
them with alternative product. For the best possible replacement,
contact your local JBL Professional Warranty Station or Technical
Support at JBL.
